How can we help?
Answers to the questions our users ask most. Can't find what you need? Our support team is a message away.
General
What is Oakpay?
Oakpay is a digital payments app where you can recharge mobile and DTH, pay household bills, send money to bank accounts, use a wallet and book travel — all from one account.
Who can use Oakpay?
Anyone in India with a valid mobile number who completes the required verification. Some services need full KYC.
Is Oakpay a bank?
No. Oakpay is a payments platform. Regulated services are delivered with appropriately authorised banks and service providers.
Are there any charges?
Many services may have no extra charge. Where a convenience fee or charge applies, it is always shown clearly before you confirm the payment.
Account & KYC
How do I create an account?
Sign up with your mobile number, verify it with an OTP, set a password or PIN and complete the guided KYC steps.
Why is KYC required?
KYC helps verify your identity, protect your account from misuse and meet applicable regulatory requirements. Some services and higher limits are only available after KYC.
I forgot my password. What should I do?
Use the 'Forgot password' option on the login screen and reset it with an OTP sent to your registered mobile number.
How do I change my registered mobile number?
Contact support through the Contact page. For your security, we'll verify your identity before making the change.
Wallet & payments
How do I add money to my wallet?
Tap 'Add money', enter the amount and pay using one of the payment options shown in your account. Your balance updates once the payment is confirmed.
My recharge or bill payment failed but money was debited.
Failed transactions are reversed as per the service's rules. Check the status in your history; if it isn't resolved, raise a support request from that transaction.
My transaction is showing 'Pending'.
Pending means we're waiting for the final status from the operator, biller or bank. It usually updates automatically. If it stays pending for long, raise a request.
Where can I find my receipts?
Open History, select the transaction and download the receipt.
Security & support
Will Oakpay ever ask for my OTP or PIN?
Never. Oakpay will never ask for your OTP, UPI PIN, card PIN or password. If anyone does, it's a scam — please report it.
How do I raise a support request?
Open the transaction in your history and tap 'Get help', or use the Contact page and choose 'Transaction issue'.
I think my account was misused. What should I do?
Change your password immediately and report it to us through the Contact page. For financial cyber fraud, also call 1930 or file a complaint at cybercrime.gov.in.
How is my data protected?
Data in transit is encrypted, logins are OTP-verified and your data is handled as described in our Privacy Policy.
Still have questions?
Send us a message and our support team will get back to you.