1. Introduction
These Terms and Conditions (“Terms”) govern your access to and use of the Oakpay website, mobile application, customer panel and related services (together, the “Platform”). Oakpay is a brand owned and operated by DHANSETU TECHNOLOGIES PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, having its corporate office at Unit No. 615, 6th Floor, Aggarwal Millennium Tower 1, Netaji Subhash Place, Pitampura, Delhi – 110034 (“Dhansetu”, “Oakpay”, “we”, “us” or “our”).
By creating an account, accessing or using the Platform, you (“you” or “User”) agree to be bound by these Terms, our Privacy Policy and any additional terms shown for a specific service. If you do not agree, please do not use the Platform.
These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it, and do not require any physical or digital signature.
2. Definitions
- “Account” means the account you create on the Platform to access the Services.
- “Services” means the services made available on the Platform from time to time, including mobile and DTH recharges, bill payments, money transfers, wallet-related features, travel bookings and transaction history.
- “Service Provider” means any bank, payment system participant, prepaid payment instrument issuer, telecom operator, DTH operator, biller, travel operator or other third party through whom a Service is delivered.
- “Transaction” means any payment, recharge, transfer, booking or other instruction you place through the Platform.
- “KYC” means the Know Your Customer and identity verification process required under applicable law and our policies.
3. Eligibility
- You must be at least 18 years of age and competent to enter into a binding contract under the Indian Contract Act, 1872.
- You must be a resident of India with a valid Indian mobile number.
- You must not have been previously suspended or barred from the Platform.
- You may hold only one Account unless we expressly permit otherwise.
4. Account registration and KYC
- You agree to provide true, accurate, current and complete information during registration and KYC, and to keep it updated.
- Access to certain Services, and the limits that apply to them, depend on the level of KYC completed. We may ask for additional documents or verification at any time.
- We may refuse, suspend or close an Account where information is false, incomplete, cannot be verified, or where required by law or a Service Provider.
- You are responsible for keeping your login credentials, password, PIN and OTPs confidential. All Transactions made using your credentials will be treated as authorised by you.
- Notify us immediately if you suspect unauthorised access to your Account.
5. Services
Oakpay is a technology platform. Services are delivered in partnership with Service Providers, and their terms may also apply to your Transaction.
- Mobile and DTH recharge: Recharges are processed with the relevant operator. Plan details, validity and benefits are determined solely by the operator.
- Bill payments: Bill payments are processed with the relevant biller, directly or through authorised bill payment systems. Bill details fetched are as provided by the biller. Posting of payment to your biller account is subject to the biller's timelines.
- Money transfer: Transfers are processed through partner banks over supported banking channels. You are responsible for entering correct beneficiary details. Transfers to an incorrect account due to details provided by you may not be recoverable.
- Wallet: Where a wallet or prepaid payment instrument is offered, it is issued and governed by an authorised issuer in accordance with applicable RBI directions, and the issuer's terms apply in addition to these Terms.
- Travel bookings: Bookings are made with third-party travel operators. Fares, schedules, cancellations and refunds are governed by the operator's policies.
We may add, modify, suspend or discontinue any Service, wholly or partly, at any time. Availability of a Service does not guarantee that it will be available to you or at all times.
6. Fees and charges
- Any convenience fee, service charge or other charge for a Transaction will be displayed to you before you confirm it.
- Charges are inclusive or exclusive of applicable taxes as stated at the time of the Transaction.
- We may revise our fees from time to time. Revised fees apply only to Transactions made after the revision.
7. Transactions
- You must verify all details (mobile number, operator, biller, consumer number, beneficiary account, amount) before confirming a Transaction. Confirmed Transactions generally cannot be cancelled or modified.
- A Transaction may show as Success, Pending or Failed. Pending Transactions are resolved once a final status is received from the Service Provider.
- We may decline, hold or reverse a Transaction where we suspect fraud, error, misuse or breach of law, or where required by a Service Provider or authority.
- Transaction limits apply as per applicable law, your KYC level and our risk policies.
8. Failed transactions, refunds and cancellations
- If an amount is debited but the Transaction fails, the amount will be reversed to the original source of funds (or wallet, where applicable) in accordance with applicable RBI turnaround-time norms and the Service Provider's timelines.
- Successful recharges and bill payments are final and cannot be refunded by us, unless the operator or biller reverses the Transaction.
- Refunds for travel bookings are governed by the cancellation policy of the relevant operator. Applicable cancellation charges and convenience fees may be deducted.
- Money transfers credited successfully to the beneficiary account entered by you cannot be reversed by us.
- To raise a refund or status query, use the “Get help” option on the Transaction or contact us as per Section 18.
9. User obligations and prohibited use
You agree not to:
- use the Platform for any unlawful purpose, including money laundering, terrorist financing, gambling, fraud or any activity prohibited under applicable law;
- use another person's Account, identity, payment instrument or credentials;
- provide false information or impersonate any person or entity;
- attempt to gain unauthorised access to the Platform, its systems or other users' data;
- introduce viruses, malware or any harmful code, or interfere with the Platform's operation;
- scrape, copy, reverse engineer or commercially exploit the Platform without our written permission;
- use the Platform to offer services to others on a commercial or reseller basis unless expressly permitted.
10. Suspension and termination
- You may close your Account at any time by contacting support, after settling any pending Transactions or dues.
- We may suspend, restrict or terminate your Account, with or without notice, if you breach these Terms, if we suspect fraud or misuse, or if required by law, a regulator or a Service Provider.
- Balances, if any, will be handled in accordance with applicable law and the terms of the relevant issuer.
- Records will be retained as required by applicable law even after closure.
11. Intellectual property
The Oakpay name, logo, trademarks, software, design, text, graphics and other content on the Platform are owned by or licensed to Dhansetu Technologies Private Limited. You receive a limited, non-exclusive, non-transferable, revocable licence to use the Platform for personal, non-commercial purposes in accordance with these Terms. No other right is granted.
12. Third-party services and links
The Platform may contain links to, or integrations with, third-party services. We do not control and are not responsible for their content, products, policies or practices. Your dealings with Service Providers and third parties are subject to their terms.
13. Disclaimer
The Platform is provided on an “as is” and “as available” basis. While we take reasonable care, we do not warrant that the Platform will be uninterrupted, error-free or free from harmful components, or that any Service Provider will perform as expected. Downtime may occur due to maintenance, technical issues or reasons beyond our control.
14. Limitation of liability
- To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill.
- We are not liable for any act or omission of a Service Provider, or for any loss arising from incorrect details entered by you, or from your sharing of credentials, OTP or PIN.
- Our aggregate liability for any claim relating to a Transaction shall not exceed the amount of that Transaction, or the fees paid by you to us in the three (3) months preceding the claim, whichever is lower, except where a higher liability is mandated by law.
15. Indemnity
You agree to indemnify and hold harmless the Company, its directors, officers, employees and partners from any claims, losses, liabilities, penalties and expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of law, or your misuse of the Platform.
16. Communications
By registering, you consent to receive transactional and service communications from us by SMS, email, push notification, WhatsApp or calls on your registered details. You may opt out of promotional communications at any time; transactional and security messages cannot be opted out of while your Account is active.
17. Force majeure
We shall not be liable for any delay or failure in performance caused by events beyond our reasonable control, including natural disasters, epidemics, war, strikes, government action, power or network failures, or failures of banks, payment systems or Service Providers.
18. Customer support and grievance redressal
For any query or complaint, first contact our support team at info@dhansetus.com or +91-86978 89788, or through the Contact page. Please share your registered mobile number and Transaction reference.
If your complaint is not resolved satisfactorily, you may escalate it to our Grievance Officer:
We will acknowledge complaints promptly and endeavour to resolve them within the timelines prescribed under applicable law. Where a complaint relates to a Service Provider's regulated service, you may also have recourse under that Service Provider's grievance mechanism and, where applicable, the RBI Integrated Ombudsman Scheme.
19. Governing law and jurisdiction
These Terms are governed by the laws of India. Subject to applicable law, the courts at Delhi shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Platform.
20. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be notified through the Platform. Continued use of the Platform after changes take effect means you accept the revised Terms.
21. General
- Severability: If any provision is held invalid, the remaining provisions continue in full force.
- Waiver: Failure to enforce any right is not a waiver of that right.
- Assignment: You may not assign your rights under these Terms. We may assign ours to an affiliate or successor.
- Entire agreement: These Terms, the Privacy Policy and any service-specific terms form the entire agreement between you and us regarding the Platform.
22. Contact us
For any questions about these Terms, please contact us:
Email: info@dhansetus.com · Phone: +91-86978 89788